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Support Center

1. Introduction

Welcome to Provue's Support Center! We're here to help you get the most out of our platform. This page provides comprehensive support information, including how to contact us, troubleshooting guides, and answers to frequently asked questions.

2. Contact Information

Email Support: For technical issues, account problems, or general inquiries, please email us at support@provue.ai

Response Time: We typically respond to support emails within 24-48 hours during business days.

3. Account Deletion

We respect your right to control your personal data. If you wish to delete your Provue account and all associated data, you can do so using one of the methods below. This process is permanent and cannot be undone.

How to Request Account Deletion

Method 1: In-App Deletion (Recommended)

If you have the Provue app installed:

  1. Open the Provue app and log in to your account

  2. Navigate to Profile → Delete Account

  3. Select "Delete Account" and follow the confirmation steps

Method 2: Email Request

Send an email to support@provue.ai with the subject line "ACCOUNT DELETION REQUEST"

Include the following information in your email:

  • Your full name
  • The email address associated with your account
  • Reason for deletion (optional)
  • Confirmation that you understand this action is permanent

What Happens When You Delete Your Account

⚠️ Important: Account deletion is permanent

Once you delete your account, there is no way to recover it or any of the data associated with it.

When you delete your account, the following data will be permanently removed:

  • Account Information: Your email address, full name, and profile data

  • Content and History: All chat conversations, generated content, and usage history

  • Knowledge Sources: Uploaded files, URLs, and personal knowledge base

  • Settings and Preferences: All app settings, personalization data, and user preferences

Important Considerations

Data Retention Requirements

In accordance with legal requirements, we may retain certain data for a limited period after account deletion, including:

  • Transaction records for tax and accounting purposes (7 years)

  • Communications with support teams for quality assurance

  • Data required for legal compliance or active disputes

Prerequisites for Deletion

Before deleting your account, please ensure:

  • Any active subscriptions are cancelled

  • Important data is backed up (we cannot provide data exports)

  • You understand the permanent nature of this action

Processing Time and Confirmation

Account deletion requests are typically processed within 30 days of receipt. You will receive a confirmation email when your account has been successfully deleted. If you do not receive confirmation within 30 days, please contact our support team.

For security purposes, we may require additional verification before processing your deletion request. This may include confirming your identity through email verification or other secure methods.

4. Data Privacy and Security

Your privacy and data security are important to us. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

If you have questions about your data or need assistance with any privacy-related concerns, please contact our privacy team at privacy@provue.ai.

5. Company & Billing Information

Registered Business Address (India)

Pazago Technologies Private Limited 12, Office No. 1222, The Summit Business Park, Andheri Kurla Road, Near Petrol Pump, Mumbai, Maharashtra 400093, India

Product Offered

Provue - AI audio creation and voice content app (mobile application).

Pricing

Provue currently offers the following plans based on the number of minutes
purchased:

  • Starter Plan - ₹499/month
    Includes up to 45 minutes of AI audio generation per month.

  • Creator Plan - ₹1,499/month
    Includes up to 120 minutes of AI audio generation per month.

  • Pro Plan - ₹2,999/month
    Includes up to 240 minutes of AI audio generation per month.

For the most up-to-date details on features and limits for each plan, please refer to our pricing page inside the Provue app.

Your privacy and data rights are important to us. If you have any questions about account deletion, data privacy, or need assistance with any of the processes described above, our support team is here to help.